Delivery

Shipments and returns

Your pack shipment 

Packages are generally dispatched within one day after receipt of payment and are shipped via Royal Mail or other couriers with tracking and drop-off with signature. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

*: VAT included in all prices

**: price inside brackets applies if any other discount used in the order

Products will be delivered first class recorded by Royal Mail or Parcel Force/ DPD/ UPS/ DHL or other courier. Delivery times vary, please allow 1-3 working days. If any strikes from couriers occur, it can take up to 14 working days for your parcel to be delivered. While in transit, no changes/no cancelling can be made to your order. Please note that if your order is shipped and you refuse/ignore receiving it, cost of the transport will be handled by the customer. 

Out of stock items will be replaced or refunded, after you will be contacted. Products will only be delivered once full payment has been received. We will not be held accountable for any delays in delivery, delays may occur due to circumstances beyond our control. Please note that we can claim a parcel as being lost, only after 14 working days after it has been dropped off at the courier. Meanwhile, no refund, no exchange, no other order can be sent to you, until we do not receive a clear answer from the courier that your parcel is lost. 

When paying with PayPal please ensure the delivery address is the same as the address you used for the order on our website, we will only ship to the address approved by PayPal.

We are not responsible for addresses that are written wrong/incomplete in the system. Please note that in this case, cost of shipping will be lost and for parcels that we receive back you will get refunded or your parcel will be resent to the correct address provided. 

Unfortunately, we do not delivery to The Channel Islands or British Forces Post Office addresses. We may restrict other postcodes at our discretion.

Special zones

The Channel Islands, Offshore Islands, Highlands, Scottish Highlands and Islands and certain areas of the UK may vary:

Delivery charge will be higher in special zones:

Aberdeen AB31 - AB35

Northern Highlands AB36 - AB38

Northern Highlands AB55 - AB56

Argyll FK17 - FK21

Glasgow G83

Guernsey GY9

Northern Highlands HS1 - HS9

Isle of Man IM (ALL)

Northern Highlands IV (ALL)

Arran KA27

Argyll KA28

Northern Highlands KW0 - KW14

Orkney Shetland KW15 - KW17

Northern Highlands PH32 - PH33

Argyll PH30 - PH31

Argyll PH34 - PH44

Orkney Shetland ZE (ALL)

AB30-38, AB44-56, BT, FK17-99, G83, GY, HS1-9, JE, KA27-28, IM, IV, KW, PA20, PA21-33, PA34-40, PA41-49, PA60-78, PH18-26, PH30, PH31-41, PH42-44, PH49-50, PO30-41, ZE.

Aberdeen AB41 - AB54

Argyll PA20 - PA78

Dundee PH15 - PH18

Northern Highlands PH19 - PH29

Northern Highlands PH45 - PH48

Argyll PH49 - PH99

AB41,AB42,AB43,AB46,AB47,AB48,AB49,AB50,

PA39,PA40,PA50,PA51,PA52,PA53,PA54,PA55,PA56,PA57,PA58,PA59,

PH15,PH16,PH17,

PH27,PH28,PH29,

PH45,PH46,PH47,PH48,

PH51,PH52,PH53,PH54,PH55,PH56,PH57,PH58,PH59,PH60,PH61,PH62,PH63,PH64,PH65,PH66,PH67,PH68,PH69,PH70,PH71,PH72,PH73,PH74,PH75,PH76,PH77,PH78,PH79,PH80,PH81,PH82,PH83,PH84,PH85,PH86,PH87,PH88,PH89,PH90,PH91,PH92,PH93,PH94,PH95,PH96,PH97,PH98,PH99,

Aberdeen AB41 - AB54

Argyll PA20 - PA78

Dundee PH15 - PH18

Northern Highlands PH19 - PH29

Northern Highlands PH45 - PH48

Argyll PH49 - PH99

AB41,AB42,AB43,AB46,AB47,AB48,AB49,AB50,

PA39,PA40,PA50,PA51,PA52,PA53,PA54,PA55,PA56,PA57,PA58,PA59,

PH15,PH16,PH17,

PH27,PH28,PH29,

PH45,PH46,PH47,PH48,

PH51,PH52,PH53,PH54,PH55,PH56,PH57,PH58,PH59,PH60,PH61,PH62,PH63,PH64,PH65,PH66,PH67,PH68,PH69,PH70,

PH71,PH72,PH73,PH74,PH75,PH76,PH77,PH78,PH79,PH80,PH81,PH82,PH83,PH84,PH85,PH86,PH87,PH88,PH89,PH90,

PH91,PH92,PH93,PH94,PH95,PH96,PH97,PH98,PH99,

Misstyped postcodes/addresses

We do not assume if you mistype your postcode to result in a cheaper shipping price. If we notice the mistake, we have the right to hold your parcel back and request the outstanding price to be paid. If we do not notice the mistake and we send the parcel to a wrong postcode, we do not offer any refund for the parcel or for it’s delivery price, as it is not our direct fault! 

For example if you enter ‘FK1 78AB’ instead of ‘FK17 8AB’. (FK1 is charged standard rate, FK17 is higher rate)

Please note only those orders’ postcodes will be checked for typo errors that are being sent to a special zone. We do not check typo errors for those orders from standard rate zones therefore if you do overpay due to entering your postcode wrong we will not necessarily notice this mistake. If you realise the error you need to notify us immediately by phone/sms! We do not offer any refund for the parcel or for it’s delivery price, as it is not our direct fault! 

For postage outside UK, please contact us by email at office@thenailmastershop.com to receive a quote. 

Returns accepted accordingly with UK law. Please keep original packaging! Buyer pays return tracked postage. Unfortunately, we are unable to make any changes or cancellations once your order has been processed. 

If you want to return an item, you can do so within 7 days of purchase as long as the product is unopened, unused, any seals remain unbroken and in its original packaging including the packaging where it forms part of the goods, for example, boxed gifts and gift items by following our refund policy. The return postage are at the clients expenses.

Gift vouchers cannot be exchanged or refunded. 

All the goods damaged during transport (damaged box, shrinked, leaking bottles, etc) that can still be used without affecting the quality of the product, and that have more than 3/4 of the content, will not be refunded/resent. Sorry about any inconvenience caused. We are trying our best to pack them very well.

All the goods damaged during transport that have been very affected on how they look like/ on it’s use, will be compensated individually, depending on the situation. Please contact us at office@thenailmastershop.com

If you wish to return your order outside of the cancellation time period specified above please refer to our Refund Policy.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or to cover any loss.